Terms and Conditions

How to make a booking

Provisional bookings will be accepted by Telephone, Post, email or in person. Any booking is only confirmed subject to:

1. the receipt and clearance of the payment requested at the time of booking,
2. a completed and signed booking form,
3. a confirmation receipt having been issued by Emblin Services Limited

All confirmations will be issued in writing. We reserve the right to decline a booking. A contract between the two parties will come into force once we have accepted your booking and issued a confirmation.

Your obligation

It is the client's responsibility to ensure that they have all necessary travel documents. The lead client nominated on the initial booking confirmation is responsible for any loss or damage caused to the accommodation, its fixtures and fittings by any member of its party. The client agrees to indemnify Emblin Services Limited against any claims, including legal costs. Emblin Services Limited reserves the right to decline a booking, or terminate an accommodation booking without prior notice, where the client's conduct or behaviour, or that of any member of it's party for which the client has accepted responsibility for by signing the booking form, is disruptive, or for which their behaviour affects the enjoyment of other holiday makers or local residents. Any cost incurred by the client or a member of the client's party due to early termination of the accommodation on such grounds must be met by the client. Emblin Services Limited cannot accept liability for the cost of early termination.

The swimming pool will be attended to by a swimming pool maintenance specialist twice a week. The pool will be cleaned during these visits. At other times the general removal of debris such as leaves is the reasonability of the client.

Payment

Payment can be made by either Internet transfer or cheque made payable to "Emblin Services Limited". Please contact us to discuss the most suitable payment method for you. All payments made and outstanding balances will be detailed in the booking confirmation issued by Emblin Services Limited. It is the client's responsibility to ensure that any monies due are received and cleared by Emblin Services Limited on or before the due dated stated on the confirmation. Failure to pay monies due by the due date may result in the services booked being cancelled and the loss of any payments already made.

Client feedback

Emblin Services Limited welcomes comments and observations from clients, whether they are positive or negative. Every comment is appreciated as Emblin Services Limited is always trying to improve the service that they provide. If a client has a genuine complaint, this should initially be reported to the onsite representative as soon as it becomes apparent. Emblin Services Limited will then do their level best to rectify the problem. Local knowledge can often resolve what might appear as a large problem quiet simply. If the problem cannot be resolved to the clients satisfaction then a written complaint, outlining the problems experienced, must be made to Emblin Services Limited within 7 days of return from the holiday. No liability can be accepted where this procedure has not been followed. Emblin Services Limited undertakes to acknowledge receipt and to respond within 28 days unless extenuating circumstances prevail. If appropriate, should an offer of compensation be made, this will be set out in the correspondence.

Accommodation

For all bookings made more than 10 weeks prior to departure a deposit of 25% of the total cost of the accommodation is required. This payment should be made to Emblin Services Limited upon receipt of the booking confirmation. The balance, including the breakage deposit, must be paid at least 8 weeks prior to departure. Any bookings made within 10 weeks of departure must be paid in full at the time of confirmation.

The number of people in any one party is to be confirmed with Emblin Services Limited at the time of booking. Emblin Services Limited reserves the right to reduce the maximum number in any party should they feel that a detriment to the enjoyment of the accommodation would arise.

Liabilities

The limit of Emblin Services Limited's liability is the sum of the accommodation cost plus the cost charges made for any other services provided by Emblin Services Limited. Emblin Services Limited cannot accept liability for circumstances arising beyond it's control, amounting to "force majeure", including war or threat of war, industrial action, terrorist activities, riot, civil war, weather, failure of electric, gas or water supply, noise, etc. If we become aware of any activity that is beyond Emblin Services Limited control that we feel may effect the enjoyment of your accommodation we will contact the lead client and inform them. The contract and all matters arising from it shall be governed by English Law and subject to the exclusive jurisdiction of the courts of England and Wales.

Price guarantee

Once your booking has been confirmed and payment has been cleared the price is guaranteed subject only to any changed imposed as a result of government action.

Breakage Deposit

Unfortunately accidents do happen. To cover any accidental damage to either the villa or its contents a deposit of £200 will be charged. Damage caused by wilful, careless or negligent behaviour is not covered by the deposit, and will be charged at the time of any incident. The deposit will be returned to you approximately 28 days after your return, unless the villa has been left in an unsatisfactory condition.

Changes to your booking

Any change to your booking will be subject to a £25 handling fee. Emblin Services Limited will endeavour to accommodate any changes requested but not all, if any, amendments may be possible. The lead client as nominated on the booking form should make any requests in writing to Emblin Services Limited. It is unlikely that any changes will be possible within 7 days of departure although Emblin Services Limited will make their best efforts.

General

By signing the Booking form you are entering in to a contract with Emblin Services Limited and you are agreeing to be bound by the Terms and Conditions defined above.

Cancellation

Cancellation after confirmation of booking will result in the forfeit of any deposit paid. Should cancellation be made not less than 28 days before departure a cancellation charge of 50% of the total accommodation charge will be applied. Cancellation within 28 days of departure will result in 100% cancellation fees being levied. The lead passenger nominated on the initial booking confirmation must make all cancellations in writing to Emblin Services Limited.